01
Overview
4SYZ Infotech Solutions Private Limited ("4SYZ", "we", "our", or "us") is committed to protecting the privacy of every individual who interacts with our services, website, and platforms.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have. It applies to all visitors, clients and anyone interacting with www.4syz.com or associated platforms including GIFTSYZ and Shubhashaya by GiftSyz.
In plain language: We only collect information you give us or that helps us serve you better. We never sell your personal data. We use it to respond to your enquiries, deliver our services, and improve your experience.
02
Information We Collect
Information you provide directly:
Full name, email address, phone number and company name when you submit an enquiry
Team size, service interest and additional notes you choose to share
Billing and delivery details when placing a GIFTSYZ order
WhatsApp conversations when you contact us via our business number
Information collected automatically:
Browser type, operating system, referring URL and pages visited
IP address and approximate geographic location (city level)
Session duration and user interaction data via analytics tools
03
How We Use Your Information
Responding to your service enquiries and sending tailored proposals
Onboarding you as a client and delivering contracted services
Processing and fulfilling corporate gifting orders
Sending operational communications such as delivery confirmations and invoices
Sending periodic service updates and newsletters (only if you have opted in)
Improving our website and service quality through aggregate analytics
Meeting legal obligations and regulatory requirements
04
Sharing of Information
4SYZ does not sell, rent, or trade your personal data. We share it only in the following limited circumstances:
Service delivery partners: Vendors, caterers and logistics providers who fulfil services on our behalf — bound by confidentiality agreements
Technology service providers: Web3Forms (enquiry processing), Cloudflare Turnstile (spam protection), Google Analytics (website analytics)
Legal authorities: When required by Indian law or court order — only to the extent legally mandated
Business transfers: In the event of a merger or acquisition — with continuity of your privacy rights ensured
05
Data Retention
Enquiry records: 24 months from date of last contact
Client records: Duration of contract plus 5 years for legal and audit purposes
GIFTSYZ order records: 7 years for GST compliance under the CGST Act, 2017
Marketing consent records: Until you withdraw consent or 3 years from last interaction
06
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including HTTPS/TLS encryption, access controls, Cloudflare Turnstile protection on all public-facing forms and regular reviews of data handling practices.
If you believe your data has been compromised, please contact us immediately at privacy@4syz.com.
07
Cookies & Tracking
Essential cookies: Required for basic website functionality and security (Cloudflare). These cannot be disabled.
Analytics cookies: Google Analytics (GA4) to understand visitor behaviour in aggregate. IP addresses are anonymised.
Preference cookies: To remember your browsing preferences and settings.
08
Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights:
Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data (subject to legal retention obligations)
Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any right, contact us at privacy@4syz.com. We will respond within 30 days.
09
Children's Privacy
Our services are designed for corporate and business clients. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us at privacy@4syz.com.
10
Policy Changes
We may update this Privacy Policy from time to time. We will notify active clients of material changes via email at least 14 days before they take effect.
Continued use of our website or services after any policy update constitutes acceptance of the revised terms.
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